Privacy policy

What we store

We keep only what we need to run your page and your staff.

• Your account email, plus your password saved as a scrambled code that nobody at AgentGo can read
• Everything on your page, such as your business name, prices, photos, opening hours and answers
• Chats between your visitors and your AI staff, including anything a visitor types, such as their name or phone number
• Simple usage events, such as page views, button taps and which link a visitor came from, which we count without names
• Billing records such as your plan and payments, while card details stay with our payment provider

How the AI staff handle chats

When a visitor chats with your staff, their messages and the information on your page are sent to an AI model made by Anthropic, through a service called OpenRouter, so the model can write the reply. Those companies process the messages under their own privacy terms.

We don’t sell your information or your visitors’ chats, and we don’t use them to train AI models.

Who can see what

As the page owner you can read every chat your visitors have with your staff in your Inbox, together with any details they shared, so visitors should know that the business they are chatting with can see their messages.

Our team only looks at your account or chats when you ask us for help, or when we need to check abuse or fix a problem.

Customer details on business pages

Before a visitor goes to a business’s WhatsApp from a page on AgentGo, the page may ask for their name and WhatsApp number. Both are optional, and the visitor can carry on without typing anything. When a visitor carries on with their details, we keep them for the business that owns the page, so the business can handle the order and get back to them.

• Their name and WhatsApp number, only when the visitor types them in
• What they asked about, such as the product they tapped or the first question they sent to the staff
• When they chatted or tapped WhatsApp, and whether the business marked them as bought

Who looks after customer details

The business that owns the page decides what happens to these details, so the business is the data controller, and AgentGo stores them on its behalf as the data processor. We keep a visitor’s details for 12 months after the last time they chatted or tapped WhatsApp on that page, and then we delete them automatically.

A visitor who wants their details removed can ask the business, and the business can delete them from its Customers list in one tap. Visitors can also email us at hello@agentgo.my with the page link, and we will delete them for that page.

Cookies and browser storage

We don’t use advertising cookies or third-party trackers. We use a few small cookies and browser settings that the service needs to work.

• A login cookie that keeps you logged in to your dashboard
• A language cookie that remembers whether you chose English or Bahasa Melayu
• A theme setting in your browser that remembers light or dark mode
• A cookie that links a page you started before signing up to your browser, so you can claim it after you sign up
• A visitor cookie on business pages, with no name in it, that links one visitor’s chats and WhatsApp taps on that page for up to 180 days
• The name a visitor typed before going to WhatsApp, saved only in their own browser so they don’t need to type it again

How long we keep it

We keep your page, chats and account details for as long as your account is open. When you delete your account in Settings, we remove your page, your chats and your account details, but we may keep payment records for as long as the law requires.

Your choices

You can change or remove anything on your page at any time, and you can delete your whole account in Settings. If you want a copy of the information we hold about you, or want something corrected, email us at hello@agentgo.my.

Getting in touch

If you have a question about privacy, email us at hello@agentgo.my and a real person will reply.