Terms of use

Your account

You need an email address and a password to open an account, and you should keep that password to yourself because anything done from your account counts as done by you.

You must be at least 18 years old to open an account, or have permission from a parent or guardian who agrees to these terms for you.

Your page and what you put on it

Everything you add to your page, such as your business name, prices, photos and answers, stays yours. You give us permission to store it, show it to your visitors and use it so your AI staff can answer customers on your behalf.

Only put up things you have the right to share, and don’t use your page to sell anything illegal, to mislead people or to collect money for products you don’t intend to deliver.

How the AI staff work

Your AI staff answer visitors using what is on your page, so the answers are only as good as the information you give them. Keep your prices, stock and opening hours up to date, and check the answers your staff give from time to time in your Inbox.

AI can still get things wrong, so you remain responsible for the deals you make with your customers. We don’t promise that the AI staff will bring you a certain number of customers or sales.

Plans and payments

You can use AgentGo for free, and you can pay to hire more staff or to top up when your staff are busy. Prices are shown on our pricing page and in your dashboard before you pay.

Paid staff are billed every month until you stop them, and when you stop a paid staff member they keep working until the end of the month you already paid for. Payments are handled by our payment provider, and if you think you were charged by mistake, email us at hello@agentgo.my and we’ll look into it.

What counts as one customer?

One customer is one conversation within 24 hours. Almost every conversation counts as one, and only an unusually long conversation counts as more, so the monthly price can stay the same for everyone.

Any conversation that was counted as more than one customer is labelled in your Inbox with the number it was counted as.

Things you can’t do

To keep AgentGo working for everyone, you agree not to do any of the following.

• Send spam or messages people didn’t ask for through your page or your staff
• Pretend to be another person or business
• Try to break, overload or get around the limits of the service
• Copy or scrape other people’s pages, or resell AgentGo without our written permission

When we may pause or close an account

If an account breaks these terms or puts visitors at risk, we may hide the page or pause the account, and we’ll email you to explain why whenever we can.

You can delete your account at any time in Settings, and that removes your page, your chats and your account details.

Our responsibility

We work hard to keep AgentGo running, but we provide it as it is and can’t promise it will never go down. As far as the law allows, we aren’t responsible for lost sales or other indirect losses that come from using the service.

Changes to these terms

When we change these terms in a way that matters to you, we’ll tell you by email or in your dashboard before the change takes effect, and the date at the top of this page will show when it was last updated.

Getting in touch

If you have a question about these terms, email us at hello@agentgo.my and a real person will reply.